"Ahead of the Leading Edge"

Call to Book Your Introductory Flight Today!

"Ahead of the Leading Edge"

Call to Book Your Introductory Flight Today!


Complaint Policy:

Sky Wings Aviation Academy Ltd. is committed to addressing and resolving concerns or complaints in a fair, timely, and confidential manner. Our procedure ensures impartiality, confidentiality, and fairness to all parties involved.

  • Impartiality: Both parties involved will have the opportunity to present their side of the story.
  • Timeliness: We strive to address all complaints as quickly as possible to ensure a prompt resolution.
  • Confidentiality: Information shared during the complaint process will be kept confidential and disclosed only to relevant parties.
  • Fairness: No individual will face victimization for raising a complaint.


  • Initial Resolution: Any concerns or complaints regarding flight training should first be discussed with your flight instructor.
  • Escalation: If the issue remains unresolved, please contact the Director of Student Services. Provide detailed information about the incident(s), including time, location, individuals involved, and any other pertinent details.
  • Payment-related Concerns: For concerns related to accounts or payment, please direct your communication to the Administrative Assistant/Accounts Receivable Representative. Every effort will be made to resolve payment issues and agree on a suitable payment plan promptly.


Sky Wings Aviation Academy Ltd. is dedicated to resolving complaints to the satisfaction of all parties involved. We employ every available means to address and resolve issues in a timely manner, ensuring a positive outcome for everyone concerned.

Cancellation and Refund Policy :

Refunds: are subject to an administrative fee dependent upon a case-by-case basis. Any refund requests must be received in writing and will be subject to a processing time of up to 60 days pending an account review.

Application and Deposit Refunds: Application fees are non-refundable  once received.

Aviation Diploma Deposit: You will need to inform us in writing of your change of status so that we can inform Red Deer Polytechnic of the status change. Aviation Diploma students who have sent the $500 deposit should be aware that the deposit will be credited to your account and can be used for flight training upon commencement of your program but is otherwise nonrefundable.

International Student Refunds: International students unable to obtain a visa and who have submitted a tuition deposit are eligible for a full refund, minus the administrative fee. Refunds will be issued in the same manner as the original payment.

Ground School Books/Fees: Ground school books and fees are non-refundable. Prospective students are advised to carefully consider their commitment before undertaking the flight training program.

Pilot Shop Purchases: Goods purchased at the Pilot Shop are refundable, with exceptions for clothing and personal items. Refunds are subject to conditions outlined on the sales receipt, such as proof of purchase and item condition.

Booking Cancellations: To cancel a booking, 24 hours’ notice is  required. If unable to provide this notice, a minimum of 3 hours prior to the flight is necessary to avoid a $100 “No Show” fee, billed to the account and payable before the next flight.

Tuition Tax Receipts: Tuition tax receipts (T2202) will be processed and electronically sent to the Canada Revenue Agency in accordance with their deadlines. Receipts exclude non-tuition expenses and can be accessed through the myCRA account. Our administration office can provide additional filing assistance upon request. Refunds will be deducted from tuition amounts.

Student Records:

Student training records and information are kept in a software program that is password protected for staff only access. Students may request copies of their training records at any time and be provided with a printed or pdf version of same. All of our records are subject to PIPA legislation.

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